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Pete Wishart Writes to Royal Mail Following Complaints

MP for Perth and North Perthshire, Pete Wishart has written to David Gold, Director of Public Affairs & Policy, at the Royal Mail following complaints raised by constituents.

They’ve raised their concerns that some post it taking weeks to be delivered with some offices under a heavy workload to process the mail.

Mr Wishart said: “I am deeply concerned by these very serious reports. As the UK’s designated Universal Postal Service Provider, the Royal Mail is duty bound to provide a high standard of service. From these complaints, it is evident that their obligations to the public are not being met, and this is causing substantial disruption across the community. 

“Among the complaints is a constituent whose e-commerce business has seen losses as a result of the delivery delays, and another who waited several weeks for a hospital appointment letter.”

In some cases, constituents are reporting that they were expecting COVID-19 results which were delayed in their postage.

A spokesperson for the Royal Mail said: “Deliveries are operating as normal across most of the country. We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices this may temporarily not be possible due to local issues such as COVID-related self-isolation, higher than usual levels of sickness absence, resourcing or other local factors.

“We are providing targeted support to the local offices affected by these issues and we apologise to customers for any inconvenience they may have experienced. Our postmen and women are continuing to work incredibly hard, as they have done throughout the pandemic, and we are thankful for all of their efforts and determination.”

Mr Wishart added: “I fully appreciate that Covid has had an immense impact on service provisions. However, it is the case that other organisations have been required to work under similar circumstances and have managed to adapt and continue to provide a sufficient level of service.

“It is clear that there is a serious staffing shortage at the sorting office, which is putting unbearable pressure on the staff that are there. I have asked Mr Gold for clarity on what exactly is being done to address this critical situation and urged him to put in place a robust recruitment plan as a matter of top priority.”

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